Three golden rules of crisis management

There’s a worthwhile story How the jersey row unravelled a brand in the NZ Herald today about the ‘furore’ engulfing Adidas prompted by over-pricing the All Blacks souvenir/supporters’ jersey to New Zealanders. Dumb actions (like pressuring online retailers to ban sales to NZ @!#**!) and untruthful/implausible statements from  Adidas executives only made things worse, as Geoff Cumming reports:

Feedback: a defaced adidas poster on Karangahape Rd. (Pic: Dean Purcell, NZ Herald)

This was meant to be harvest time for adidas – time to reap the rewards for putting big money into the world’s biggest rugby team as the land where rugby rules hosts the biggest event in the sport.
“This is them taking advantage of all the stuff they’ve done up till now,” says marketing lecturer Phil Osborne of Otago University. “It’s almost like they’ve poisoned the crop at the last minute.”

… After the price gap was exposed, their response only made things worse. They ignored three golden rules of crisis management: apologise at the outset, give a plausible explanation and promise to put things right.

When I consider a number of disputes I have been involved in, or observed from the periphery, those three steps (“apologise at the outset, give a plausible explanation and promise to put things right”) would have short-circuited them, if not completely resolved them.

That’s a nice summary of damage control, which Adidas didn’t do well — even with the most visceral of feedback: defaced posters and members of the public abusing staff driving Adidas-branded cars, as the Herald also reports.

Breaking News and Opinion on The Huffington Post

Yeah? No kidding.

Wow. What an extraordinary development. I'm shocked.

Inside Look: Bristol Palin’s Reality Show Is Not Very Real

And yet the page title says “Breaking News and Opinion on The Huffington Post”. Crikey.

Tragic.

– P

 

Gizmodo displays its journalism skills once more

Gizmodo says 'Fortunately, nobody from our team is being charged.' That's a matter of opinion.

News is that Gizmodo, who reportedly paid the finder of the lost/stolen iPhone4 prototype $5,000 for umm, ‘exclusive access‘ to the device (cough, — so they could photograph it and dismantle it and plaster images of it on the web) won’t be prosecuted for those activities.

 

District Attorney Announces Filing Decision on Misappropriation of iPhone
The San Mateo County District Attorney’s Office has filed misdemeanor charges against two individuals for the misappropriation of an iPhone 4 prototype that was lost by an Apple employee and subsequently recovered in a Redwood City establishment by the defendants on March 25, 2010.
Brian Hogan, 22, of Redwood City was charged with one count of misappropriation of lost property, and Sage Wallower, 28, of Emeryville, was charged with misappropriation of lost property, and possession of stolen property. Their arraignment is scheduled for Thursday, August 25, 2011 at 9:00 in Redwood City. After a consideration of all of the evidence, it was determined that no charges would be filed against employees of Gizmodo.

OK, so church goer Brian Hogan who, instead of picking up the phone and handing it in to the management of the bar where he ‘found it’, took it home and sold it to Gizmodo — oops, sorry, he sold ‘exclusive access‘ to Gizmodo — will face charges. But the by-my-definition ‘receiver of the stolen property’ (Gizmodo), won’t. Hmmm.

Prosecutors no doubt weigh their cases and make decisions about such things. Fair enough.

Watch Gizmodo’s spin as they extrude that decision just a little bit past the point of credibility with this ‘official statement’ from parent Gawker media:

We are pleased that the District Attorney of San Mateo County, Steven Wagstaffe, has decided, upon review of all of the evidence, that no crime was committed by the Gizmodo team in relation to its reporting on the iPhone 4 prototype last year. While we have always believed that we were acting fully within the law, it has inevitably been stressful for the editor concerned, Jason Chen, and we are glad that we can finally put this matter behind us.

Gee, it’s like, gone from “… it was determined that no charges would be filed employees of Gizmodo” to “no crime was committed by the Gizmodo team” … That’s NOT QUITE the same thing, really, is it?

As for ‘put this matter behind us’. Yeah, sure. Uh huh. Let us know how that’s working out for you, … especially since Brian Chen’s blackmail note in response to Apple’s request for their property to be returned is on the record all over the web: Continue reading →

Ironic juxtaposition

I’m doing research for an upcoming project and spotted this rather striking juxtaposition of the front and back covers of NZ INVESTOR mag — May 2010 edition.

20110809-041936.jpg

See the wee picture of Sandy Maier on the cover? It’s illustrating an article:

Corporate fix-it man Sandy Maier is making sweeping changes at South Canterbury Finance …

They say a new broom sweeps clean and corporate recovery specialist Sandy Maier has already made significant changes to South Canterbury Finance since his appointment in December 2009…

Oh dear. Seems like yesterday. Oh, if we ‘knew’ then what ‘know’ now.* (Or even in September 2010.)

As JFK said after the failed Bay of Pigs invasion: “Victory has a thousand fathers but defeat is an orphan.”

How true.

– P

* The government stepped in to freeze operations a month later, 20 June 2010 and the rest, as they say, is history:
Govt pays $1.7bn to Sth Canterbury Finance

Political neutrality of the SIS – er, FAIL

SIS - legislatively bound to serve the country — not just the government of the day

4  AA Political neutrality of New Zealand Security Intelligence Service

(1) The Director must take all reasonable steps to ensure that—

  • (a) the activities of the Security Intelligence Service are limited to those that are relevant to the discharge of its functions:
  • (b) the Security Intelligence Service is kept free from any influence or consideration that is not relevant to its functions:
  • (c) the Security Intelligence Service does not take any action for the purpose of furthering or harming the interests of any political party.

(2) The Minister may not direct the Security Intelligence Service to institute the surveillance of any person or entity or any class of person or entity within New Zealand.

(3) The Director must consult regularly with the Leader of the Opposition for the purpose of keeping him or her informed about matters relating to security.

(4) Subsection (2) prevails over section 4(1).

Section 4AA was inserted, as from 1 September 1999, by section 4 New Zealand Security Intelligence Service Amendment (No 2) Act 1999 (1999 No 91).

http://www.legislation.govt.nz/act/public/1969/0024/latest/DLM391813.html

SIS boss’s slow resignation letter + Slater says enuf!

Boxers and despised punching bags. Top: bureaucrat/spymaster Warren Tucker, and his prey Phil Goff. Bottom: Right wing blogger and his left wing counterpart Martyn Bradbury. (Pic sources: TVNZ, whaleoil.co.nz, tumeke.blogspot.com Digital manipulation by Peter Aranyi)

Media wannabe Martyn ‘bomber’ Bradbury, twisting on the spit of his own sour double-mindedness appeared yesterday to pour scorn and contempt on his Right wing foil, blogger Cameron Slater:

” … to think that the SIS would hand papers like that over to Slater of all people is unbelievable.”

and

“It is an incredible thing to watch, information as sensitive as this being handed out to the gutter (sorry Cam, but come on, you are that pet crocodile thrown into the sewer of the gutter), WTF are the SIS thinking? “

Really? Why the vitriol? From where I sit, it seems Bradbury’s near constant abuse of his (UPDATE: until now) regular guest commentator is fueled by an oily blend of ideology, frustration and professional jealousy. (On the other hand, it could be man love.)

Are some citizens more equal that others, Martyn?

ANY citizen can submit an Official Information Act request. Including Cameron Slater. Does Martyn Bradbury expect us to accept his fetid implication that Slater (‘of all people’, ‘pet crocodile thrown into the sewer’) should be discriminated against or somehow debarred from using the OIA? That’s a slippery slope.

Should people with whom Martyn disagrees receive second-class treatment from government agencies? Follow his tortured logic and it seems that is his call — which is consistent with his previous anti-democratic statements advocating the exclusion of Cathy Odgers from potential candidate selection for ACT and former white supremacist Alex Fogerty (and anyone like him) from even taking part in NZ political debate! That way leads to gulags, as I said before.

Judging by appearances, Martyn Bradbury has an issue with accepting dissenting voices. That’s an unfortunate trait for someone whose ambition appears to be to one day grow up to be a real life ‘media commentator’ that people actually listen to.

While it’s common for the Official Information Act to be utilised by journalists and others in the ‘media’, it is a law designed to enable citizens to hold their government machinery accountable.

That (despite Martyn Bradbury’s and others’ hallucination/fear/loathing) is all ‘Citizen’ Slater did. That he was first off the mark, and cannily couched his request in deliberately limited terms that seemed likely to him to get a quick result (i.e. limited to papers that were probably already on the recently-smeared SIS director’s desk) just makes him an effective inquirer.

Broad OIA requests (fishing expeditions) require more bureaucratic ‘processing time’, as anyone accustomed to dealing with government agencies knows. Bradbury and others’ agitated mis-statement of the facts (e.g. describing the SIS as ‘leaking’ info to Slater) just further corrodes their credibility and, forgive me, makes them look like uninformed plonkers.

Actions of the SIS — Tucker wants to go home?

On the other, political, question: Should SIS boss Tucker have ‘expedited’ Slater’s OIA request: Duh. What was his alternative? Delay? Sit on the request? Obfuscate? (i.e. Standard operating procedure.) Would that have been ‘better’?

I’ve been told that Tucker presaged his ‘notice’ to the Prime Minister and Mr Goff of his intention to grant Slater’s OIA request by seeking Crown Law Office advice about his options. So Goff’s (reported) ‘objection’ to the release was met with words to the effect of: “Crown Law says we have to comply with the OIA and supply redacted documents.” Bureaucrat snooker.

A quick survey: Do you think Mr Tucker, faced with his integrity being used as a political football, was (a) more inclined or (b) less inclined to shield Mr Goff from any legally-compliant release that appeared to contradict Mr Goff’s assertions against him? Gee, let me think.

Better question: Do you think a career public servant like Tucker appreciates a politician making him out to be, let’s not mince words, a liar? No. (But what if it’s true?)

I studied bureaucracy at Victoria (majored in Politics and studied Public Power and Administrative Behaviour at Vic under Bob Gregory) and let me tell you this: Politicians and public servants have a prickly relationship at the best of times. A politician who publicly attacks a member of the civil service is making enemies he really can’t afford to make. They will find a way to hurt him. Members of both parties fall into this trap. This spat between Tucker and Goff can be seen as an example of bureaucratic whiplash.

Some have made the point, rationally, that these events harbour the ‘politicisation’ of the Security Intelligence Service.

I’m not so sure it is political. I think it’s personal. Tucker’s (reported) actions of ‘soliciting’ OIA requests from media (if true) … and then by-anyone’s-standards clearly fast-tracking a response to the first OIA request to right wing/National Party blogger Cameron Slater can be seen as personally vindictive. I think he was trying to defend his reputation from political attack. Has he overstepped the mark? Yes, I think so.

In my view Tucker should have sucked it up and maintained a professional silence. Is that a challenge? Yes. Don’t like it, Mr Tucker? Resign. Leave the politicians like John Key and Bill English to malign Phil Goff as they have done, effectively calling the Leader of the Opposition a liar and publicly, repeatedly, questioning his integrity. Their disrespect for Goff is unquestionably, transparently political. The more they (and the likes of Cameron Slater) pile on kicking Phil Goff … the less plausible Goff’s so-called ‘sins’ and [alleged] faults seem.

A head of department’s first role is to protect their minister. That’s the politcal reality that Tucker seems to have forgotten, or has put aside in (a) petulance, or (b) embarrassed guilt. (Don’t forget to consider the unfashionable possibility that Phil Goff might be right.)

Tucker’s role as head of department obliges him to protect his masters — in the first instance the PM … but, being the SIS, the position of Director is unique in that he is also by convention accountable to the Leader of the Opposition — thus the requirement in this case for him to brief the Labour leader. If he tripped up, he’s only made things worse.

Tucker has demonstrated a lack of deference to one of his bosses. He has shown himself willing to be a loose cannon, and insubordinate. I can’t be the only one thinking perhaps he’s not cut out for the job. The political reality of the public service will not long tolerate such untrustworthiness and rebellion. There’s no room for cowboys in the top civil service, even if they are fighting for the survival/relevance of their patch.

Time to put Tucker out to pasture? Yeah, I think so. His actions are, effectively, notice that he’s had enough and wants to retire. OK.

– P

UPDATE: As I was writing this, Cameron Slater has just blogged that he’s had a gutsful of Martyn Bradbury’s appalling disrespect and will decline further invitations to be drenched in his spittle. Good call, if you ask me.

Makes you think

The Guardian's Martin Rowson (click)

From The Guardian: Martin Rowson on the final crisis of capitalism
European and North American stock markets are at their most volatile since the 2008 collapse of Lehman Brothers.

We had a GFC film festival at our house over the weekend watching Michael Moore’s Capitalism: a Love Story and the Academy Award winning documentary Inside Job. If you haven’t seen Inside Job, see it. Really. It will leave you speechless.

Wow, both films left me with a sour haze only slightly lifted by the All Blacks Bledisloe Cup win over the Wallabies (30-14).

In the context of the fake debt ceiling ‘crisis’ and the S&P ‘downgrading’, these films look prescient. They expose and condemn the same old faces and political system they run — even though some key players ‘declined to be interviewed for this film’. Ghastly.

I have to say, it really does look like the US political system works for Wall Street, and, in the same way the US economy has bankrupted itself to fund arms manufacturers, the system also seems to bend over backwards to pander to the big banks, with self-interested bankers slipped into regulatory offices with an apparent agenda to dismantle the watchdogs.

Larry Summers. What can I say? Yuck. These guys give a whole new meaning to the phrase ‘public service’. Please.

– P

A business model to die for …

In the finest tradition of ‘wealth transfer’, here’s the end of the line for those who subsidized the debt-gorged Private Equity Partners ‘foray’ into book retailing.

REDgroup: A ‘company’ (harrump!) conceived, badly-operated and then run into the ground by Australian accountants, taking with it a dollop of cash, milked by the ‘administrators’ then buried in a pauper’s grave.

Question: How did the NZ operation ‘debt’ (NZ population 4M) end up being comparable to the Australian operation (Australia population: 20M)? Gee, do you think it’s possible money was being siphoned off to Aussie, perchance, and debt accumulated here? What a concept!

Now, NZ publishers and distributers, and other unsecured (cough) ‘creditors’ depending on their contracts, have been left wearing 3c in the dollar, according to the NZ Herald. It’s a different picture for ‘secured creditor’ PEP, huh?

I wonder how many businesses are racing to get into bed with any PEP entity now. Probably not many.

Browser choice and IQ

What a hoot reading the different ways a ‘study’ ‘finding’ that browser choice has been correlated to IQ has been (cough) ‘reported’…

People with higher IQ are shunning Internet Explorer: study

IE Users Have Lower IQ Than Users of Other Web Browsers [STUDY]

Internet Explorer Users are More Stupid Than Others: Study

Internet Explorer Users Are Dumber Than Chrome and Opera Users

It’s Official: IE Users Have a Lower IQ! » SitePoint

Jeez, one-eyed, anyone?

Of course, we can’t run IE on our Macs*, no matter how ‘dumb’ we are…

– P

* I try to avoid running Microsoft anything, although recently had an extremely good experience (I mean it) using a MS’s Remote Desktop Connection software to log in to a (ahem) remote desktop — it ‘just worked’.

UPDATE:

4 Aug, (Not a) Surprise! The ‘study’ was a hoax, complete with bogus research firm, according to the sucked-in BBC …

A number of media organisations, including the BBC, reported on the research, put out by Canadian firm ApTiquant.
It later emerged that the company’s website was only recently set up and staff images were copied from a legitimate business in Paris.

Someone’s got a sense of humour!

Tea Party leading the world off the cliff – The Economist

From The Economist KAL (click)

 

 

Right wing vixen Louise Mensch front-footing it

We’ve discussed before my preferred policy of tackling criticism head-on, and also, as a policy, publishing all threats I receive.

Former novelist and British MP Louise Mensch (pic: Channel 4)

Yesterday British MP Louise Mensch, a protagonist in the ‘hackgate’ scandal admitted she exaggerated Piers Morgan’s ‘admissions/boasting’ of phone hacking in his Daily Mirror days, and publicly apologised. (Although in typical politician fashion, still tries to slip a few mealy-mouthed jabs in to salve the ego.)

In my questions to Rupert and James Murdoch and Rebekah Brooks, I wrongly stated that Piers Morgan, formerly editor of the Daily Mirror, had been open about personally hacking phones in a book he wrote. This was based on my misreading of an article in the Daily Telegraph published on the 13th July, which covered Mr. Morgan’s description in his book of how to hack a phone and how he won the Scoop of the Year on the story of Sven-Goran Eriksson and Ulrika Johnson. The Telegraph report covers the claim of a blogger that this story was acquired by phone hacking, and I misread that as Mr. Morgan himself claiming this to be true.
Therefore, I must apologise to Mr. Morgan and the Committee for this error about his book. I would have done much better to stick to quoting the figures for the Daily Mirror …

That teeth-grinding apology was necessary (she could have faced censure for misleading the committee) and was ‘accepted graciously’ by Morgan via Twitter.

Points to both parties, although Mensch’s error is, let’s face it, regrettable and credibility-degrading. It was, frankly, piss-poor behaviour for an MP to fire off shots like that, from the safety of Parliamentary privilege,  without concrete evidence, then to resist his calls for retraction and correction for so long. Bad form.

However, my respect for her grew somewhat when I read her response to what looks like a ham-fisted attempt to intimidate her.

Mensch issued a press release containing what appears to be smear threats in correspondence from ‘David Jones Investigative Journalists’ in full and anwering with the flair I would expect from a novelist, nicely framing it in terms of plucky and persecuted truth-seeker.

Most importantly, I have not the slightest intention of being deterred from asking how far the culture of hacking and blagging extended in Fleet Street.

By her actions, she also deprived ‘David Jones Investigative Journalists’ (a pseudonym) of any scoop and spiked a dripfeed campaign against her.

On 19 July, as part of the CMS Select Committee, I questioned Rupert and James Murdoch and Rebekah Brooks on phone hacking at the News of the World.
I also focussed questions on whether hacking and blagging was, in fact, widespread throughout Fleet Street.

On 22 July I received the following email, which I reprint here in full and respond to below:

Dear Mrs Mensch

We are informing you that we have come into possession of the following information, about yourself, and would like to ask you for any comments, before we publish this information.

… Read her reply at politicshome.com.

Nice work. In the context of allegations/revelations about not-just-Murdoch media intimidating politicians into compliance, it’s interesting to see these tactics exposed in this way.

Phony ‘David Jones’ is maintaining his/her anonymity at this stage and issued a mealy-mouthed non-answer.

There’s more to come, I’m sure.

NZ's own good-looking right wing vixen Cathy Odgers Cactus Kate (pic: NBR)

Beauty and the Beast Vast Right Wing Conspiracy

Violinist Nigel Kennedy’s line about Louise Mensch (quoted in The Telegraph) reminded me of the US’s accomplished right wing battle maiden Ann Coulter and  our own wannabe ACT MP, Cathy Odgers/Cactus Kate:

“I am a socialist myself but do remember having some great times with my beautiful and very clever Right-wing friend when she was at EMI. Louise is pretty scary and I would warn anyone that it’s not a good idea to mess with her.”

Hmpf. Not a bad reputation to have, though, eh?

– P

What a twit!

Remember the name: Jon Snow Channel 4 news anchor (ahem). Snow swallowed a lie from a ‘parody’ account at Twitter about Piers Morgan supposedly suspended by CNN and passed it on to his network credulously… as if it were true, without checking its veracity and without attributing it to source.

Ross Neumann spills the beans …
http://storify.com/rossneumann/how-twitter-squashed-pierce-morgan-suspension-rumo

Best line is near the top:

@jonsnowc4, an anchor for Channel 4 News in London, confuses his t’s with a “d”, misses @danwooden’s very fake bio, and spreads the rumor. You can see a screen grab of his original tweet below. Note that he doesn’t cite his source, so no one who sees his tweet knows that not only is he going off of a second hand source, but also a totally fake source.

Take a look:

Doh! Jeez, Jon, wake up! Not even an attribution to save your over eager reputation … credibility crunched!

See: Linking to sources — why it’s vital for credibility (Case study: property spruiker Sean Wood)

– P

More inconvenient juxtaposition

image: nicnicnicole.blogspot.com (click)

While I am committed to the principle of ‘innocent until proven guilty’ I must admit to a groan of dismay and recognition when I read this NZ Herald headline:

Missing uni cash: priest quits job

A priest working as a senior executive at the Auckland University of Technology has resigned after “accounting discrepancies” involving hundreds of thousands of dollars. …

Oh dear.
It reminded me of overt claims of exceptional trustworthiness based on espoused religious affiliation … as we discussed in ‘Of trumpets’.

-P

Like Piers Morgan, your past associations linger

Former editors of the News of the World.

From The Telegraph "CNN's Piers Morgan 'told interviewer stories were published based on phone tapping' " (click)

Personally I see Morgan’s June 2009 comments on the BBC’s Desert Island Discs as well short of a smoking gun, as does Jeff Bercovici: ‘That Piers Morgan Smoking Gun? Not So Smoky’.

Read Morgan’s ‘admissions’ yourself and see what you think.

Kirty Young BBC: What about this nice middle-class boy, who would have to be dealing with, I mean essentially people who rake through bins for a living, people who tap people’s phones, people who take secret photographs, who do all that nasty down-in-the-gutter stuff. How did you feel about that?

Piers Morgan: To be honest, let’s put that in perspective as well. Not a lot of that went on. A lot of it was done by third parties rather than the staff themselves. That’s not to defend it, because obviously you were running the results of their work. I’m quite happy to be parked in the corner of tabloid beast and to have to sit here defending all these things I used to get up to, and I make no pretence about the stuff we used to do. I simply say the net of people doing it was very wide, and certainly encompassed the high and the low end of the supposed newspaper market.

The way I see it, we each develop the inescapable reputation and associations our actions attract or develop. Morgan can’t change the facts that he was at different times editor of two low-end, gutter-press, ‘tabloid beast’ rags … and he was, most likely, in the heat of competition adhering to the contingent moral code [cough] and culture.

But that clip doesn’t prove anything. Tempest in a tankard.
(It might shake something else out, though.)
-P

A trolling we will go … anonymously

(image based on http://justbkuz.wordpress.com)

Touching on one of our perennial themes here, criticism, anonymity and unpleasantness on the interwebs …in ‘How the internet created an age of rage’ The Observer‘s Tim Adams delivers a worthwhile treatise on how commenters are able to hide behind a cloak of anonymity, making the blog and chatroom have into forums for hatred and bile …

His conclusion: No anonymous criticism.

One simple antidote to this seems to rest in the very old-fashioned idea of standing by your good name. Adopt a pseudonym and you are not putting much of yourself on the line. Put your name to something and your words are freighted with responsibility. Arthur Schoepenhauer wrote well on the subject 160 years ago: “Anonymity is the refuge for all literary and journalistic rascality,” he suggested. “It is a practice which must be completely stopped. Every article, even in a newspaper, should be accompanied by the name of its author; and the editor should be made strictly responsible for the accuracy of the signature.

The freedom of the press should be thus far restricted; so that when a man publicly proclaims through the far-sounding trumpet of the newspaper, he should be answerable for it, at any rate with his honour, if he has any; and if he has none, let his name neutralise the effect of his words. And since even the most insignificant person is known in his own circle, the result of such a measure would be to put an end to two-thirds of the newspaper lies, and to restrain the audacity of many a poisonous tongue.”

Read his full article at The Guardian website.

A troll is a troll is a troll of course, but as we have discussed before: I say an anonymous whistle-blower is a different thing. So is a critic who lays out an evidenced basis for her criticism, whether anonymously or not.

There’s no question that ugly, insulting behaviour on the web is largely engaged in (performed?) by anonymous people. As I have shown before, in the case of certain spruikers, in addition, they sometimes also appear to be acting in a quite misleading way — not just posting anonymously but posing as someone they’re not. Such sockpuppet use strikes me, personally, as dishonest. It’s impersonation. You may see it differently.

Anonymous criticism = free speech?

But today here’s news of a judgment in a Canadian defamation case where the anonymous status of blog and discussion forum comment/criticism has been protected as ‘free speech’

In a decision with broader implications for online privacy, a judge has ruled not to force the identification of anonymous bloggers who wrote critical web posts about former Aurora mayor Phyllis Morris.

The Ontario Superior Court ruling, which Ms. Morris intends to appeal, is a major blow to her $6-million defamation action, which targets three individuals who authored anonymous posts on the Aurora Citizen website, along with the site’s moderators.

In her decision, Judge Carole Brown weighed Ms. Morris’s allegations against the fundamental right to freedom of speech and found the former mayor’s case wanting.

“The public interest favouring disclosure [of the bloggers’ names] clearly does not outweigh the legitimate interests in freedom of expression and the right to privacy of the persons sought to be identified,” Judge Brown wrote, noting the three anonymous defendants, who chose to make comments on the site using pseudonyms, had “a reasonable expectation of anonymity.”

full article: ‘Aurora critics can remain anonymous, judge rules’ — Canada.com

Well! That would take the wind out of certain excitable chartered accountant/neophyte property developer types and their tireless promoters threatening all kinds of litigative fury against a certain discussion forum, its posters and moderators …
Continue reading →